Elims

CUSTOMER PROTECTION

Return & Exchange Policy

EFFECTIVE: 21 August 2026

The short version

  1. All return requests must be initiated within 14 days of the delivery date shown on your tracking number.
  2. We do not issue cash or credit card refunds. Approved returns receive a digital Elims Clothing's Store Credit via email, which never expires.
  3. Items must be unworn, unwashed, and returned with all original tags attached and free of stains, odors, or signs of use.
  4. Clearance, markdown, flash sale items, bodysuits, swimwear, undergarments, and accessories are final sale and cannot be returned or exchanged.
  5. You are responsible for your own return shipping costs and arrangements. We do not provide prepaid return labels.

1. Return window

All return requests must be initiated within 14 days of the delivery date shown on your tracking number. Requests submitted after this period are outside this policy and may be refused.

2. Store credit & exchanges

We do not issue cash or credit card refunds. Approved returns will be issued a digital Elims Clothing's Store Credit sent to you by email.

Store credit does not expire and can be used on any future purchase. If you need a different size or colour, please return your item for store credit and place a new order — we do not process direct exchanges.

3. Condition of items

To qualify for store credit, clothing must meet the following strict criteria:

  • Unworn & unwashed: Items must be in their original, unaltered condition.
  • Tags attached: All original brand and price tags must still be securely attached.
  • Flawless: Items must be free of makeup, deodorant stains, perfume, pet hair, or smoke odours.

We inspect every returned item. Items that do not meet these conditions will not qualify for store credit and may be sent back to you.

4. Final sale items

For hygienic and clearance reasons, the following items cannot be returned or exchanged:

  • Clearance, markdown, or flash sale items.
  • Bodysuits, swimwear, undergarments, and accessories.

5. How to start a return & shipping costs

To start a return, please email [email protected] with your order number.

Mail-in returns: Customers are responsible for their own return shipping arrangements and costs. Elims Clothing's does not provide prepaid return labels.

We highly recommend using a trackable shipping service (like USPS, UPS, or FedEx). Elims Clothing's is not responsible for packages that are lost or damaged in transit back to us.

6. Agreement

By submitting a return, you agree to this Return Policy. You understand that Elims Clothing's does not offer cash or credit card refunds, that all qualified returns receive store credit only within 14 days of delivery, and that you are responsible for covering your own return shipping costs.